Send an Email message (this will open Outlook on your computer not Google Mail - do not use if your mail is not in Outlook).Manage your group list here by moving the group up or down.Right-clicking on any group will provide you with the ability to communicate with the entire group at once. To add a contact to a group, right-click on the contact, click Add to Contacts List or Copy Contact To and select a group.To create a new group, click the Add a Contact icon.There are 2 default groups: Favorites and Other Contacts, but you can create your own groups for quick group chats or online meetings and more. To begin, launch the Skype for Business App on your machine. By creating groups, you will be able to communicate (chat, video chat, conference call) with your entire team at once or quickly connect with an individual member of that group. For details about working with agent groups, see Managing Agent Groups in the Operations documentation.Creating and organizing people into groups in the Skype for Business app provides a flexible way to communicate with our colleagues and peers.
![create a skype for business group create a skype for business group](https://it.stonybrook.edu/sites/default/files/kb/21826/images/add_contact_to_a_group.png)
#Create a skype for business group serial#
The order of agents in the list affects the order in which agents receive calls for round robin and serial routing.įor details about Response Group features and capabilities, see Plan for the Response Group application in Skype for Business Server 2015 in the Planning documentation. The up and down arrows move a selected agent up and down in the agent list. Click Remove to delete a selected agent from the list. Click Select to add an agent to the list. Select Define a custom group of agents to select the users you want to assign as agents for the response group. For details, see Create or modify an agent group in Skype for Business 2015. Hidden memberships or hidden lists might become visible to Response Group administrators or users.
![create a skype for business group create a skype for business group](http://www.newdesignfile.com/postpic/2013/11/photoshop-person-silhouettes_102305.png)
The order in which agents are listed in the distribution list affects the order in which agents receive calls for round robin and serial routing. If the distribution list includes nested distribution lists, the nested distribution lists are not included in the agent group. You can select only one distribution list for an agent group.
![create a skype for business group create a skype for business group](https://www.ir.com/hs-fs/hubfs/_Images_/_Imported/_Img_Blog/s4b-tricks-voicemail-c.jpg)
Type the email address of the distribution list in Distribution list address. Select Use an existing email distribution list to use an Exchange distribution list. The call is sent to the first agent who accepts it, and the other attendants and users no longer see the call.Īgents Select the users who are to be agents for the response group in one of the following ways: Attendants and client users who are configured as agents can see all the calls that are waiting and can answer waiting calls in any order. Select Attendant to offer a new call to all agents who are signed in and the Response Group application at the same time, regardless of their current presence. Select Serial to always offer a new call to agents in the order in which they are listed in the Agent list. Select Round robin to offer a new call to each agent in turn. The call is sent to the first agent who accepts it. Select Parallel to offer a new call to all available agents at the same time. Select Longest idle to offer a new call first to the agent who has been idle (has had a presence of Available or Inactive) the longest. Routing method Select the method for determining the order in which agents receive calls: The value must be at least 10 seconds and less than 180 seconds. When you select this option, agents click a menu item in the client to open a browser and display a web page console for signing in and out.Īlert time (seconds) Specify the number of seconds to ring an agent before offering the call to the next available agent. Select Formal to specify that the agents in the group must sign in and out. Informal agents are automatically signed in when they sign in. Select Informal to specify that the agents in the group do not need to sign in and out. Participation policy Specify the way that agents are to sign into the response group: Use it to provide additional details about the group. For example, Help Desk.ĭescription This field is optional. Use a descriptive name that identifies the group's function. Name Each agent group requires a unique name. The following list describes the fields on the page. Response Groups: Create New or Edit Existing Agent GroupĪgent groups define who can answer calls to a response group (known as agents) and the settings that apply to all the agents in the group. Agent groups define who can answer calls to a response group (known as agents) and the settings that apply to all the agents in the group.